For all matters relating to return of goods bought from Tiramisu Jewelry, please consult the following:
GENERAL CONSIDERATIONS
- This policy is subject to applicable laws.
- By using this website, consumers fully and unreservedly accept this returns policy, subject to applicable laws. Acceptance of this policy is further implied by electronic transmissions that the consumer makes during purchases from this website.
Based on the above, our full returns policy is laid out below.
SPECIAL CONSIDERATIONS
All products sold through this platform are considered non-perishable for the purposes of a customer’s right to return them within 7 working days for any cause or reason. Such return is conditional on the following
terms:
- The consumer informs the website of their desire to return the goods via the return form. ( link to the same page as this : https://www.jamonprive.co.uk/contact-us#return)
- Upon receipt of the consumer’s request to return the product(s), we will tell you how to proceed to return the item to the supplier.
- The consumer shall return the product(s) in suitable packaging that protect the product from degradation or damage.
- The consumer shall return the product via any reputable shipping operator at that operator’s standard basic rate. Note that this does not mean urgent or special delivery rates. Prior to shipping the consumer must contact the merchant and obtain pre-agreement to the shipping charges. The consumer will initially bear the cost of return shipping. In cases where refunds are applicable they will be provided; consumers must retain receipts and relevant documentation in order to claim shipping refunds.
- The product must be returned unopened and in its original packaging. Returns of opened products or products not in their original packaging will only be accepted if they are being returned because they are felt to be defective.
- It will be mandatory to take photographs if you wish to return a product on grounds of unsuitability. This requirement speeds up the return process and helps to reduce the risk of returning a product which is not defective or damaged.
- After receiving the return, and being satisfied that it meets all applicable requirements, the consumer will be contacted to be notified of the refusal or acceptance of their return request. If the return request is accepted the consumer will be refunded the full amount of the order, which means the cost of the product plus the prepaid postage cost. If the return was for unsuitability and the return is accepted, return shipping costs will also be refunded.
- For partial returns, where only some items are returned and not the whole order, the consumer will be refunded in cases of accepted returns only for those parts of the order that are returned and not for those parts retained in their possession. Shipping costs will also be refunded only for the returned portion of an order. Return shipping costs on the returned portion of the order will be refunded if the reason for the return is product unsuitability but not if the reason is by the customer’s choice alone.
- Any monetary refunds will be made within the maximum statutory period.
- When monetary refund is not appropriate, substitutions will be made instead. In cases of product unsuitability customers will not bear the shipping costs of replacement products and will be sent similar equivalent products with similar or superior specifications.
- In the case of voluntary returns, where the consumer simply no longer wants the item(s), any new request for goods shall be interpreted as a new order. In such cases the consumer will not be refunded the costs of return postage.
- In cases where the return is due to a shipping error, defect, damage of the product, the
- following shall apply:
- A shipping error shall be deemed to have occurred when the consumer is provided with goods that do not closely match those what is offered by the website and requested by the consumer.
- Products shall be considered defective or damaged if they are not identical to the same product in normal condition.