Can I Return Any Product Purchased Through Your Website?
Yes. You can return your product within 7 working days of purchase, for any reason.
Can I Return Products That I Have Opened?
Not if you simply no longer want it. If you no longer want the product you must return it within 7 working days of purchase, unopened and in its original packaging. In the unlikely event that one of our products is defective, it can be returned opened and out of its original packaging, and with a reasonable matter.
How Should I Return My Product?
You must complete this Return Form, and we will contact you to let you know the specific method you should use according to the circumstances. We will supply you with the correct address to return your goods to, and we may ask you to take photographs if the product is unsuitable.
Who Will Pay For The Return Shipping?
You will pay the initial cost of return shipping. You must return the product to the address we give you by a recognized freight operator at their basic rate.
Before shipping you should check with us and let us know the price. You are also responsible for ensuring that the product is shipped in adequate packaging. If you simply no longer want your product, we will not refund the cost of return shipping.
If your product was defective we will refund the cost of return shipping.
If I Get a Refund, Do I Need to Return my Product?
If you simply no longer want the product we will refund you the cost of the order. You will have to return the product to us and you will bear the cost of return shipping.
If your product is faulty or damaged, you can choose: we will either refund the cost of the product including return shipping, or simply send you a new product of equal value.
What if I Return a Product To You and You Find It Is Not Defective?
In that case, you can either make no further claim or ask that the product be returned to you. If you ask that the product be returned to you, you must bear the cost of return shipping.
Where Can I Learn More About Your Return Policy?
We hope that the answers to your questions are in this section. If you haven’t found what you’re looking for, you can contact us or click on the Returns Policy section of our website to read the returns policy in full.